无中介费-中文客服/月薪达3800/美国大型集团/宏茂桥

Mayumi

美国大型科技集团招聘中文客服人员

职责：

Handle repair or replacement escalations from various internal teams within agreed service levels.

Reach out to customers who need support with their products through phone and/or email.

Respond to written requests from customers and external partners when necessary.

Provide creative solutions to address complex customer problems.

Identify and escalate emerging product or customer dissatisfaction issues.

Identify opportunities for operational improvements and suggests improvement strategies

要求：

Solid customer handling and negotiation skills

Excellent written and verbal communication skills

Creative problem-solving and analytical skills

Resourcefulness and effective research skills

Proactive and self-starter

Disciplined and able to work to strict timelines

Conscientious and pays attention to details

Resilience to work under aggressive time commitments


工作地点：宏茂桥

有意者，请发简历至yumi.cai@jac-recruitment.com.
Registration No: R12220292