CEA 文章：尊重房屋中介的职责范围

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今天看到CEA的一篇文章，入行10多年以来，第一次让我感觉到，CEA 房地产代理理事会在监管中介的同时，也会为中介发声。
https://www.cea.gov.sg/docs/default-source/module/newsletter/4-2018/respect-property-agents-boundaries.html

文章内容如下，表格是重点。原文为英文
（本版的所有读者都是能读懂英文的，我的中文翻译能力有限，大家看英文就好）

Respect property agents’ boundaries
尊重房屋中介的职责范围

Property agents frequently go out of their way to ensure that their clients receive the best service possible. However, that does not mean that we should take everything they do for granted. More often than not, it could be a case of acceding to clients’ requests out of goodwill.
房屋中介们往往竭尽全力，来确保客户获得最佳的服务。但是这并不表示，我们应该把他们做的都看作是理所当然的。很多时候，他们是出于善意按客户的要求来做。

In the same way that property agents look out for their clients’ best interests, consumers should also be aware of their own responsibilities and respect the limits of an agent’s service listed below.
正如房屋中介追求他们的客户的最佳利益，消费者也应该认识到他们自身的责任，并且尊重中介的下列服务限度。



Consumers are half of the equation to a harmonious relationship with their agents. Hence, make sure you are aware of where your agent’s limits lie, and be a fair and responsible client.
消费者是跟中介和睦关系中的另一半，因此，请确保您了解中介的职责范围所在，当一个公平和负责任的客户。

Remember – agents are not superheroes!
请记住，中介不是超级英雄！

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表格里说的是
1）租赁
In a rental transaction, a property agent’s responsibilities end after the property has been handed over to the tenant…
租赁交易中，当屋子交到租客的手中后，中介的职责就算完成了。。。

…and if the agent renders any help during the tenancy period, it is out of goodwill, and should not be expected.
。。。如果中介在租赁期间提供任何帮助，这只是出于他好意，不能被视为理所当然。


2）买卖租
If you choose to handle your property transaction yourself (i.e. DIY, without engaging an agent), you should be familiar with the procedures and regulations involved….
如果你选择自己处理你的屋子，即DIY完成交易，而不请中介代理，那么你应该自己熟悉所有的相关流程和条例。。。

…and should not expect the other party’s agent to help you with the paperwork or render advice.
。。。不应该指望另一方的中介帮你做手续，或者给你指导。


3）佣金协商
Discuss and agree on the commission rate before the agent starts work…
在中介开始工作前，商定佣金。。。

…not during, not after.
。。。而不是在中介工作开始后或者完成交易后才来谈佣金。


4）签订协议
Sign the prescribed estate agency agreement to protect the interests of both parties…
签订中介公司的服务协议，保护双方的利益。。。

…instead of agreeing verbally, even if the agent is a relative or a friend.
。。。即使中介是亲戚或朋友，不要口头协议。


5）咨询相关专家
If you have queries about matters such as property valuation or legalities, go to the subject matter experts for advice…
如果你对房屋的估价有疑问或者有法律问题，向相关专家询问。。。

…and not insist that your agent advise on matters that are beyond their expertise.
。。。不要硬让你的中介给出超过他们专业范围的建议。

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其实，在出租的过程中，中介后面还会屋主做力所能及的事情是很平常的。而且我觉得也无可厚非。
因为他们要和客户保持良好的关系，这样客户在下一次出租的时候会再想起他们。