CUSTOMER RELATIONS OFFICER x 2 Positions

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CUSTOMER RELATIONS OFFICER x 2 Positions

Job scopes:

Responsibilities

• Make calls to prospective / new customers from sources provided
  
• Calling from available database of existing clients or new clients with interest
  
• Attend  to customer enquiries
  
• Identify  and assess customer’s needs
  
• Schedule appointments for customers
• Reminder to new customers for appointment through calls/SMSs
• Build sustainable relationships of trust through open andinteractive communication
• Meet personal sales targets and call handling quotas
• Handling of inquiries, complaints and feedback
  
• Generation of daily reports
• Liaison with Branch Managers on turn ups
• Other ad hoc admin duties as and when required
  
  

Requirements

• Good interpersonal & communication skills
  
• Patient individual with attention to details
  
• Motivated and sales oriented
  
• Able to converse in English  and Mandarin (to answer Chinese-speaking enquiries)
  
• Able to start work immediately or within a short notice
  
• Malaysians with degree who can qualify for EP are welcome to apply as no quota for WP/S pass  
  

Benefits:

• Basic  + High Commission + Incentive  
  
• Competitive salary and benefits package.
  
• Office environment
  
• 5-day workweek (able to work at least 1 weekend per week)
  
• Working hours from 10am - 7pm
  
• Work Location: Sin Ming /AMK (near MRT)